desh77 Privacy Policy — Your Data, Your Rights

1. Introduction

desh77 ("we", "us", "our") operates the online gaming platform at desh77.club. We are committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how desh77 collects, uses, stores, and protects your personal data when you register, play, or interact with any part of the desh77 platform — including the website and mobile app.

We understand that privacy matters deeply to players in Bangladesh. When you share your personal information with desh77, you are trusting us to handle it responsibly. We take that trust seriously and have built our data practices around the principle of collecting only what we need and using it only for the purposes described in this policy.

This policy should be read alongside our Terms and Conditions, which govern your use of the desh77 platform. Together, these documents form the complete agreement between you and desh77 regarding your account and your data.

2. Data We Collect

desh77 collects personal data in the following categories. We only collect information that is necessary to provide our services, verify your identity, process payments, and comply with our legal obligations.

3. How We Collect Your Data

desh77 collects your personal data through the following means:

• Direct registration: When you create a desh77 account, you provide your name, contact details, and date of birth directly.
• Identity verification: When you submit documents for KYC verification, we collect the information contained in those documents.
• Payment transactions: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, transaction reference data is recorded.
• Platform usage: As you use desh77, we automatically collect technical and usage data through cookies and server logs.
• Support interactions: When you contact our support team, we collect the information you share in those communications.
• Promotional participation: When you opt in to a desh77 promotion or bonus offer, we record your participation and any related activity.

4. How We Use Your Data

desh77 uses your personal data for the following purposes. We will never use your data for any purpose not listed here without first obtaining your consent.

• To create and manage your desh77 account and verify your identity.
• To process deposits, withdrawals, and other financial transactions on the platform.
• To provide customer support and resolve any disputes or queries you raise.
• To monitor your gaming activity for responsible gaming purposes and to identify signs of problem gambling.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity.
• To send you important account notifications, security alerts, and service updates.
• To send you promotional communications about desh77 offers and bonuses — only if you have opted in to receive these.
• To improve the desh77 platform, fix bugs, and optimise the player experience.
• To comply with our legal and regulatory obligations.

5. Legal Basis for Processing

desh77 processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the desh77 gaming service you have signed up for, including account management and payment processing.
• Legal obligation: We are required to collect and retain certain data to comply with anti-money laundering regulations, age verification requirements, and other applicable laws.
• Legitimate interests: We process some data — such as technical and usage data — to protect the security of the desh77 platform, prevent fraud, and improve our services.
• Consent: Where we rely on your consent — for example, to send you marketing communications — you can withdraw that consent at any time.

6. Sharing Your Data

desh77 does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and under strict confidentiality obligations:

• Payment providers: bKash, Nagad, and Rocket receive transaction reference data necessary to process your deposits and withdrawals.
• Game providers: Third-party game studios that power games on desh77 may receive anonymised session data to ensure game integrity and resolve technical disputes.
• Identity verification services: Where we use third-party KYC providers to verify your identity documents, those providers process your data under their own privacy policies and our data processing agreements.
• IT and security providers: Companies that provide hosting, security monitoring, and technical infrastructure for desh77 may have access to data as part of providing those services.
• Law enforcement and regulators: desh77 will disclose personal data to law enforcement authorities, regulators, or courts where required to do so by applicable law or a valid legal order.

All third parties who receive data from desh77 are required to handle it securely and in accordance with applicable data protection standards. We do not permit our service providers to use your data for their own purposes.

7. Data Retention

desh77 retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five years after account closure to comply with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for three years from the date of the interaction.
• Technical and usage data collected via cookies and server logs is retained for up to 24 months.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your data before the end of the retention period, we will delete what we are legally permitted to delete and explain any data we are required to retain.

8. Data Security

desh77 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and desh77 servers.
• Encryption of sensitive data stored in our databases.
• Access controls that restrict which desh77 staff can access personal data, based on their role and need.
• Regular security audits and vulnerability assessments of the desh77 platform.
• Two-factor authentication options for player accounts.
• Monitoring systems that detect and alert us to suspicious activity in real time.

While desh77 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your desh77 account has been compromised, contact our support team immediately at [email protected].

9. Cookies

desh77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use our site. Cookies are small text files stored on your device when you visit desh77.club.

We use the following types of cookies:

• Essential cookies: Required for the desh77 platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of these.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on desh77.
• Analytics cookies: Help us understand how players navigate desh77 so we can improve the platform. Data collected is aggregated and anonymised.
• Marketing cookies: Used only if you have consented to receive personalised promotional content from desh77.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the desh77 platform.

10. Your Privacy Rights

As a desh77 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

• Right of access: You can request a copy of the personal data desh77 holds about you.
• Right to rectification: If any of your data held by desh77 is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can request that desh77 delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: In certain circumstances, you can ask desh77 to limit how we use your data.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to desh77 processing your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

11. Children's Privacy

desh77 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use desh77.

If desh77 becomes aware that personal data has been collected from a person under 18, we will immediately close the account and delete all associated data. If you believe a minor has registered on desh77, please contact us at [email protected] so we can investigate and take action promptly.

12. Changes to This Policy

desh77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of desh77 after any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how desh77 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

For questions about our responsible gaming tools and player protection measures, visit our Responsible Gaming page. For general platform questions, our FAQ page is a good starting point.